External Hotline

Use this feature to identify an extension as being an external hotline extension. When a user lifts the handset of an external hotline extension, a stored external number is automatically dialed. The external number might be, for example, a frequently called service bureau. The external hotline must be a single line telephone without a dial pad.

•	Under certain conditions of heavy telephone usage, the external hotline may be unable to dial the programmed number immediately (for example, if many of the tip/ring devices connected to your system dial out at the same time).

•	You can identify several extensions as external hotlines.

•	Do not assign an external hotline to either of the first two extensions in the system.

•	Use Hotline to identify an internal hotline extension.

•	Use Line Assignment to assign outside lines to the external hotline extension and Automatic Line Selection to set the extension to select outside lines first. If your use of the external hotline requires immediate dialing of the programmed number, assign a line for use only by this extension.

•	Set line ringing to no ring for all lines assigned to the external hotline to prevent incoming calls from ringing at the extension.

•	Make sure there are no call or line restrictions assigned to an external hotline.

•	Do not use station lock at an external hotline because it will prevent the outside number from being dialed.

•	Remove external hotlines extensions from Night Service Group Extensions, Calling Group Extensions and Hunt Group Extensions.

•	Do not assign Forced Account Code Entry to the external hotline.

1408/1416/9404/9408/9504/9508 Phone

1.	At either of the first two extensions on the system, with the phone idle, press Admin.

2.	Use the up or down arrow buttons to scroll the display to System Administration. When shown, press Select.

3.	Use the up or down arrow buttons to scroll the display to Extensions. When shown, press Select.

4.	Use the up or down arrow buttons to scroll the display to External Hotline. When shown, press Select.

5.	At the Extension: prompt enter the extension.

6.	The current setting is displayed.

7.	Enter the external number and press Enter. Press Clear to remove any existing number. The following keys can be used to enter special dialing commands:

Function	Press to insert	Character	Description
Pause	HOLD	P	Inserts a 1.5 second pause.
Transfer	SPEAKER	R	Send a hook-switch flash signal.
Stop	CONFERENCE	S	Stop dialing.

•	On 9400/9500 Series phones, these options are accessed by pressing More and select Pause, Stop or Recall as required.

8.	Use the up or down arrow buttons to select another extension to adjust if required.

•	Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

M7324/M7324N/M7310/M7310N/T7316/T7316E Phone

1.	At either of the first two extensions on the system, with the phone idle, press Feature config (ie. Feature 266344).

•	If the system has a system password set, it is requested. Enter the password.

2.	The phone displays System Admin.

3.	Dial #311.

4.	At the Extension: prompt, enter the extension.

5.	The current setting is displayed.

6.	Enter the external number and press Enter. Press Remove to remove any existing number. The following keys can be used to enter special dialing commands:

Function	Press to insert	Character	Description
Pause	Soft Key 1	P	Inserts a 1.5 second pause.
Transfer	Soft Key 2	R	Send a hook-switch flash signal.
Stop	Soft Key 3	S	Stop dialing.

•	To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.

ETR 18D/ETR 34D Phone

1.	At either or the first two extensions on the system, with the phone idle, press Feature 0 0 followed by two presses of the first intercom or call appearance button.

2.	System Administration: is shown on the display.

3.	Dial #311. The phone displays External Hotline.

4.	At the Extension: prompt, enter the external hotline extension number.

5.	The current setting is displayed.

6.	Enter the external number and press Enter. Press Clear to remove any existing number. The following keys can be used to enter special dialing commands:

Function	Press to insert	Character	Description
Pause	HOLD	P	Inserts a 1.5 second pause.
Transfer	SPEAKER	R	Send a hook-switch flash signal.
Stop	CONFERENCE	S	Stop dialing.

•	On 9400/9500 Series phones, these options are accessed by pressing More and select Pause, Stop or Recall as required.

•	Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

© 2011 Avaya LLC
- Issue 3.b.-
11:29, 22 March 2011
(extenalhotline.htm)

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Last Modified: 16/01/2011