Extension Settings

Internal Hotline

Use this feature to identify an internal hotline extension and its alert extension. When a user lifts the handset of the hotline telephone, the alert extension rings. You can set up several hotline and alert extension pairs. The alert extension can be the same or different for multiple hotline extensions.

Use a single-line telephone as the hotline telephone since this feature makes use only of the telephone’s intercom. The alert extension can be any type of telephone; or it can be the loudspeaker paging system so the hotline telephone can be used to make announcements over the loudspeaker.

For example, a supermarket installs a hotline telephone at its meat counter. When a customer uses the hotline telephone, the butcher’s telephone rings. If the loudspeaker paging system is programmed as the alert extension, a sales clerk could request a “price check” over the loudspeaker simply by lifting the handset of the hotline telephone.

The same extension cannot be assigned as an internal hotline extension and a door phone extension. Assigning a door phone extension as an internal hotline extension cancels the door phone setting.
You should not assign hotline telephones to either of the first two extensions in the system.
The hotline telephone can receive transferred calls (but the user at that extension should not pick up the handset until the telephone rings).
To prevent outside calls from being made or received on the hotline telephone, use Line Assignment to remove all outside lines.
Set Automatic Line Selection for the hotline extension to intercom only.
Remove hotline extensions from Night Service Group Extensions, Calling Group Extensions and Hunt Group Extensions.
Use External Hotline to identify an extension that automatically dials a programmed outside number when a user lifts the handset.

 

1408/1416/9404/9408/9504/9508 Phone

1.At either of the first two extensions on the system, with the phone idle, press Admin.
2.Use the up arrow up or down down arrow arrow buttons to scroll the display to System Administration. When shown, press Select.
3.Use the up arrow up or down down arrow arrow buttons to scroll the display to Auxiliary Equipment. When shown, press Select.
Alternatively, dial # and the system administration code.
4.Use the up arrow up or down down arrow arrow buttons to scroll the display to Internal Hotline Ext. When shown, press Select.
5.At the Extension: prompt, enter the hotline extension number.
6.Enter the alert extension number. Alternatively use the left arrow left or right right arrow arrow icons to toggle through the settings or Clear to remove the current setting.
Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

 

 

M7324/M7324N/M7310/M7310N/T7316/T7316E Phone

1.At either of the first two extensions on the system, with the phone idle, press feature small Feature **config (ie. Feature **266344).
If the system has a system password set, it is requested. Enter the password.
2.The phone displays System Admin.
3.Dial #603. The phone displays Internal Hotline Ext.
4.Enter the extension number for which you want to change the internal hotline settings;
5.At the Extension: prompt enter the alerting extension number.
6.Press the Next Item or Previous Item button for the next or previous extension respectively.
7.Press the Next Data or Previous Data button for the next or previous extension respectively.
To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.

 

ETR 18D/ETR 34D Phone

1.At either or the first two extensions on the system, with the phone idle, press Feature 0 0 followed by two presses of the first intercom or call appearance button.
2.System Administration: is shown on the display.
3.Dial #603. The phone displays Internal Hotline Ext.
4.At the Extension: prompt enter the hotline extension number.
5.At the next Extension: prompt enter the alerting extension number.
7.Press the Next Item or Previous Item button for the next or previous extension respectively.
8.Press the Next Data or Previous Data button for the next or previous extension respectively.
Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

 

 

© 2011 AVAYA
- Issue 3.b.-
11:29, 22 March 2011
(hotline.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya Inc. All other trademarks are the property of their respective owners.

Last Modified: 16/01/2011