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IP Office IP500 V2A System Unit
The control unit holds the main configuration and performs the routing and switching for telephone calls and data traffic. Each control unit includes 4 slots for optional base cards to support trunk and phone extension ports.

sd_card Avaya System SD Card
This card holds the firmware and other files used by the system. An Avaya System SD card is mandatory for system operation.

The card's unique ID number is used for license validation.

The card also provides storage for Embedded Voicemail if used.


License Keys
Various features and applications require licenses in the system's configuration. These are entered by uploading a single PLDS XML file containing all the system's license. The file and its licenses are specific to the ID number of the System SD card installed in the system.  

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IP500 Base Cards
The control unit has slots for up to 4 base cards, though specific cards may have other limits. These can be used to add ports for analog extensions, digital extensions, voice compression channels and other resources.

IP500 Digital Station Base Card

IP500 Analog Phone Base Card

IP500 ETR6 Base Card

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IP500 Trunk Daughter Cards
Many of the base cards can be fitted with a daughter card in order to support various types of trunk connections.

IP500 Analog Trunk Card

IP500 Analog Trunk Card V2

IP500 BRI Trunk Card

IP500 PRI Trunk Card


IP500 Combination Cards
These card are pre-paired base and daughter cards. They provide 6 digital station ports, 2 analog phone ports, 10 voice compression channels and either 4 analog trunk ports or 4 BRI channels (2 ports). The trunk daughter card cannot be removed or replaced with another type.

IP500 BRI Combination Card

IP500 ATM Combination Card

IP500 ATM Combination Card V2

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External Expansion Modules
Additional ports can be added using a number of external expansion modules.

Systems running in IP Office Essential Edition mode support up to 8 external expansion modules so long as the system extensions limit is not exceeded.

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Power Supplies
The IP500 control unit has an internal power supply unit. Each external expansion module is supplied with an external power supply unit. Additional power supply units may also be required for IP phones and some phone add-ons.


Power Cords
Depending on the locale, different power cords need to be ordered for each control unit, external expansion module and any phones or devices using external power supply units.

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The system is designed primarily for connection to a structured cabling system using CAT3 UTP cabling. This approach allows telephone and data traffic to share the same wiring infrastructure and simplifies equipment moves.

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Mounting Kits
The control unit can be used free-standing, with external expansion modules stacked above it. With optional rack mounting kits, the control unit and external expansion modules can also be rack mounted. Alternatively with an optional wall mounting kit the IP500 control unit can be wall mounted. IP500 external expansion modules can also be wall mounted.

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Surge Protectors and Barrier Boxes
Where the installation includes extensions in other buildings additional protective equipment is required. This equipment may also be required in areas where the lightning risk is high.


IP Office systems support a variety of Avaya digital and IP phones plus analog phones.

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Application Software/DVDs
The IP Office applications can be ordered on a number of DVDs. In addition they can be downloaded from the IP Office section of the Avaya support web site (