•Login / Logout

Change the one-X Portal Layout

•Select a Skin

•Add External gadgets

•Move a Gadget

•Delete a custom tab

•Change the Column Widths

•Maximize a gadget

•Default the Layout

•Show/Hide a Gadget

•Resize a Gadget

•Add a custom tab

Make and Answer Calls

•Make a call

•Unanswered calls

•Hold calls

•Transfer calls

•Instant message other users (Chat)

•Enable Mobile Twinning

•Answer a call

•End a call

•Switch between calls

•Park calls

•Select Do Not Disturb

•Arrange a Ringback

•Pick up a call

•Mute a call

•Record a call

•Send DTMF tones

•Use Agent controls

Start and Manage Conference Calls

•Set up a conference

•Turn held calls into a conference call

•Drop a participant in a conference

•Park a conference call

•Add another party to a conference

•Hold a conference call

•Join a Personal Meet Me conference

•Configure your conference audio pin

•Recognize the Conference speaker

•Mute conference parties

•Lock a Meet Me conference

•Use Conference call controls

Schedule Conference Calls

•View my conference calendar

•Schedule a new conference

•Edit conference details

•Viewing your conferences

•Delete a scheduled conference

•Sorting the conferences

•Show/hide previous conferences

•Search the conferences

•Join a conference

•Start your own conference

•Extending your conference

•Switch conference notifications on/off

Use My Conversation History

•Use the Conversation History

•Search instant message conversations

•Make a call

•Add a number to my directory

Use the Directories

•View the Directories

•Make calls from the Directory

•Edit a Directory Contact

•Email a Contact

•View the user status in the Directory

•Transfer a call from the Directory

•Delete a Directory Contact

•Instant Message a Contact

•Search the Directories

•Add a Directory Contact

•Add a Contacts Group Tab

Instant Messaging

•Instant message other users

•Instant message everyone

•Start a call from IM

•Search instant message conversations

•Login with an external IM client

•Configuring IM notifications

•Enabling desktop notifications

Create and Use Profiles

•Use the 'Detected' Profile

•Add a New Profile

•Select an Active Profile

•Configure the Profile

•Edit a Profile

Access and Use Voicemail

•Enable/Disable Voicemail screening

•Switch between Phone and PC playback

•Record Mailbox Greetings

•Check Voicemail messages

•Add a Voicemail caller to my Directory

•Select Mailbox Greetings

•Call someone who left a message

•Change my Voicemail Mailbox Code

Use mybuddy

•Accessing mybuddy

•mybuddy commands

•Configure notifications

•Store location numbers

Configure my one-X Portal

•Change My Keyboard Shortcuts

•Configure IM/Presence

•Select my Language

•Configure Park Slots

•Set Do Not Disturb Exceptions

•Configuring Hunt Group Queues

•Enable Sounds

•Configure the World Clock

•Change Your Password

•Change your voicemail code

Use the one-X Call Assistant (Windows PCs Only)

•Install the one-X Call Assistant

•Start the one-X Call Assistant

•Configure the one-X Call Assistant

•Change password

•View the one-X Call Assistant icons

•Start the one-X Portal

•Screen pop one-X Portal

•View help

•Screen pop Outlook

•Hot key dial

•Enable announcements

 

Use the Avaya IP Office Plug-in for Microsoft Outlook

•Check the Avaya IP Office Plug-in system requirements

•Log out of the Avaya IP Office Plug-in

•Use the Avaya IP Office Plug-in call functions

•Install the Avaya IP Office Plug-in

•Configure the Avaya IP Office Plug-in

•Use the Avaya IP Office Plug-in additional features

•Log into the Avaya IP Office Plug-in

•Make a call using the Avaya IP Office Plug-in